How It Works — A Plain English Guide

CaseFlow helps credit hire teams deal with insurer correspondence faster and with greater confidence. You paste in (or upload) a letter from an insurer, and the system analyses the legal arguments they're making, identifies which court cases they're relying on, and helps you draft a professional response.

It also runs a 42-point automated check on insurer rate evidence — covering everything from whether the rate is reasonable in your state, to whether the hire company's subrogation rights are valid, to whether a tow truck referral undermined the claimant's independent choice.

Think of it as a very well-read assistant that's studied all the key Australian credit hire case law — but one that always needs you to check its work before anything goes out the door.

Credit hire law in Australia varies by state. There's no single national standard for what a "reasonable" hire rate is — different courts take different approaches:

CaseFlow uses Google's Gemini 3 Pro — one of the most capable AI models available — for tasks that need careful legal reasoning, like case advice and drafting argument letters. For quicker tasks like initial analysis, it uses Gemini 3 Flash, which is faster but still very capable.

These are the same models used by major businesses worldwide. We don't use an experimental or unproven system.

This is the biggest risk with AI in a legal context — it's called "hallucination", where the AI invents a case name or citation that doesn't exist. We take this extremely seriously and have built a three-layer protection system that every AI output must pass through before it reaches you:

When you upload insurer rate evidence, CaseFlow runs 42 automated checks across 10 categories. Here's what it looks at:

Your PDFs never leave your computer. When you upload a document, it's read and converted to text right there in your web browser. The actual PDF file is never sent to our servers or anywhere else.

Only the text content is sent for analysis — and even then, it goes through our privacy filter first.

Before any text is sent to the AI, it passes through our PII masking gateway. "PII" stands for Personally Identifiable Information — things like names, email addresses, phone numbers, registration plates, and postcodes.

Our system detects these and replaces them with placeholders. So instead of "Mrs Lisa Chen", the AI sees "[NAME_REDACTED]". Instead of "0412 345 678", it sees "[PHONE_REDACTED]". Instead of "ABC 123", it sees "[REGO_REDACTED]".

No. Absolutely not. We do not use your data to train AI models. Your correspondence and case details are used solely to generate the specific response you asked for — nothing more. The AI provider's terms also prohibit them from using your data for training.

No. Every company on CaseFlow operates in its own completely separate space. Your correspondence, case advice, templates, and history are invisible to other companies. This is enforced at the database level — it's not just a setting that could be accidentally turned off.

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) require organisations to only collect and use the minimum personal information necessary, to protect it properly, and to be transparent about what they do with it. Here's how we line up:

No. CaseFlow is a decision-support tool. It helps you draft responses and understand legal arguments, but it's not a substitute for qualified legal advice. Every output should be reviewed by someone who understands the specific case before it's used.

We make this clear throughout the platform — you'll see reminders when you first log in, on every page that uses AI, and alongside every generated response.